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How Can We Help​

​​At Code Canel, our mission is to provide exceptional support and guidance to our valued visitors. We understand that everyone faces unique challenges and seeks different solutions, which is why we are committed to tailoring our assistance to suit your specific needs.


    Find us

    Floor-14, Tropical Alauddin Tower, Plot No-32/C, Road-2, Sector-3, Uttara, Dhaka-1230

    Frequently Asked Questions

    Allow us to address any uncertainties you may have. Below are some of the Frequently Asked Questions that many of our clients inquire about. If you are unable to find the information you seek, please feel free to submit a support ticket.

    Code Canel empowers businesses of all sizes to create and manage their websites with ease through the development of high-quality, easy-to-use, and powerful WordPress plugins, themes, and website builder tools.
    You can purchase any product easily by following these steps. Select the plugin you want > Buy Now > Download.
    Go to Contact Us > Select Refund > Fill your registered name and email address > Submit. And you will get your money back.
    If your license expires you can still use the plugin on your site for as long as you like but you can no longer access the file for download or receive support or updates and any pro feature of the plugin.
    As much as we want to keep the customers happy with our plugin, we do not accept paid customization jobs. Rest assured, we will help with tweaks and modifications that we deem feasible for us within an acceptable time frame. Contact support with details.
    Yes, you can! We offer flexible licensing options that allow you to use our products on multiple websites, depending on the license you've purchased. Be sure to review the licensing terms for each specific product to understand its usage limitations.
    Absolutely! We pride ourselves on keeping our products up-to-date and fully compatible with the latest version of WordPress. Our dedicated team works diligently to ensure seamless integration with the newest WordPress releases.
    Code Canel offers top-notch customer support. When you purchase a product, you gain access to our support forums, where you can ask questions, report issues, and seek assistance from our experienced support team. We strive to respond to all queries promptly.
    We are committed to continuous improvement and ensuring our products stay relevant and secure. Our developers regularly release updates, which may include bug fixes, new features, and compatibility enhancements. You'll receive notifications when updates are available.

    I have a Technical Question

    Let's talk.

    Encountering problems with our product? Seek swift assistance from our team of expert support engineers.

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